Identity bridge
When the card belongs to a spouse, a parent, or a business entity and the name doesn't match the client, we connect the two with documentation instead of losing the case on a name mismatch.
Done-for-you dispute recovery
You're leaking money to disputes you never fight.
We win them back.
High-ticket offers lose 5–9% of revenue to refunds and chargebacks — and most never contest a single one. We watch your processor, and the second a dispute lands we build the evidence package and write the response, matched to the exact reason code. You approve. We fight. You keep the money.
Read-only access — we never touch your money
Nothing for you to buy, run, or log into
Live in days, not quarters
$460,796
Leaked to refunds + disputes, surfaced in one live deployment
122
Cases in that leak — nearly all previously uncontested
~50%
Of that money walks within 7 days of the sale
$5–9K
Recovered per won dispute at high-ticket price points
01 — The math
One won dispute pays for the service for a long time.
That's the whole argument. At $5–9K a ticket, recovering a single case you'd otherwise have eaten covers the engagement many times over. Everything after that is found money — and right now most of it is walking out the door unchallenged because nobody has the hours to assemble evidence on a 7-day clock.
$50K$2M
$1K$25K
Modeled on the 5–9% refund + chargeback leak we see across high-ticket coaching and
info offers. Your real number comes from the audit — we read it straight out of your
processor, no estimating.
Estimated annual leak
$150,000 – $270,000
Refunds + chargebacks, at 5–9% of gross.
Cases per year
21 – 39
Roughly how many disputes and refund fights that leak represents at your ticket.
Value of winning back just one
$7,000
Against a monthly fee that's a fraction of it. That's the entire ROI conversation.
02 — How it works
You grant read-only access. We do the work.
There's no software to buy, no seat to pay for, and no dashboard your team has to learn and then abandon. You're hiring the outcome. We get access to your stack, we work the cases, and you get the wins — the only thing on your plate is approving what goes out.
STEP 01
Grant read-only access
You add us to your systems or generate read-only API tokens. We walk you through it on a call and it takes about twenty minutes. Minimum to start fighting: a read-only Stripe key and your client contract. Your access is walled off on its own keys, never pooled with anyone else's.
STEP 02
A dispute lands. We're on it the same day.
Nobody on your side has to notice it, forward an email, or remember. The moment a new dispute hits your processor we have the charge, the deadline, and the reason code — and we start building the case while the clock still matters.
STEP 03
We pull every data point you have
Payment record, the signed agreement, platform usage and access logs, sales and coaching call transcripts, client comms, CRM history. The evidence for winning almost always already exists in your stack — scattered across six tools nobody has time to reconcile inside a 7-day window. That reconciling is the job, and it's ours.
STEP 04
We build the case and write the response
A card-network-ready evidence package plus a written rebuttal argued to that specific reason code — citing your own contract clauses verbatim and quoting the customer's own words. Nothing invented, nothing overclaimed. Anything that could hurt you gets pulled out before it's ever submitted.
STEP 05
We hand-prove the first 5–10 with you
We walk the first batch through with you case by case — you see exactly what we pulled, what we argued, and why. Then you watch them win. After that you're down to a quick approval per case, and the recoveries just land.
03 — Why we win
Generic rebuttals lose. Reason-code-matched evidence wins.
Most offers that do fight back send the same paragraph every time — "they signed up, they got access, please reverse." Card networks don't score that. Each reason code has a specific thing it wants proven, and the whole game is proving that exact thing with a document.
FRAUD · 4837
"I didn't authorize this"
The cardholder claims they never made the purchase.
What we prove: authorization data, AVS and CVV match, and the signer's IP and timestamp pulled straight from the e-signature record — a real person, at a real address, who signed.
CREDIT NOT PROCESSED · C05
"They promised a refund"
The cardholder says a credit was owed and never issued.
What we prove: that no credit was ever owed under the signed terms — and that the product was delivered and accessed. These are routinely conceded without a fight. We've won them.
PRODUCT UNACCEPTABLE · 13.3
"It wasn't what I paid for"
The cardholder claims the service was misrepresented or not delivered.
What we prove: non-participation, straight from the activity logs. Access granted, sessions available, and a documented record of what they never showed up for.
What gets pulled into every case
Payment recordThe charge, the descriptor, the auth data, AVS/CVV, the full processor trail.
The signed agreementDocuSign / SignNow — signature, timestamp, signer IP, and your clauses quoted verbatim.
Platform usage & access logsTrainerize, Skool, Kajabi — proves use, or proves non-participation. Exported as exhibit PDFs.
Sales & coaching call transcriptsZoom / Fathom — we read them for the customer's own admissions, in their own words.
Client commsSlack and SMS threads — what was actually said, when, and by whom.
CRM historyHubSpot / GoHighLevel — the full relationship timeline behind the charge.
The retention half
Disputes are the last stop — the leak starts earlier. We run a single triage queue for every cancel, pause, refund and legal ticket; your admin@ inbox gets worked and flagged to Slack so nothing sits; when a coach drops a screenshot of a shaky client, they get a written reply back to send. Plus a standing read on where the money leaks and why.
04 — Read-only by design
We only ever read. Never write.
This isn't a policy we promise — it's how the access is built. The tokens you give us are read-only, so there is nothing we could do to your money, your customers, or your records even if we wanted to. We look, we document, we argue your case. If you revoke access tomorrow, we go dark that second. That's the point.
- We never touch your money or your payouts
- We never contact your customers
- We never write to, edit, or delete anything in your stack
- We never fabricate or overclaim in a submission
- Your own isolated access, your own keys
- Revoke access at any time, instantly
- You approve every response before it's submitted
05 — Proof
Deployed live on a large coaching offer.
First thing the audit surfaced: $460,796 leaked to refunds and disputes across 122 cases — money the team knew was gone but had never seen totaled. Roughly half of it left within 7 days of the sale. Then we started winning cases they'd been conceding by default for years.
When the money leaves
$5,000
Credit not processed · C05 · Recovered
A case type this offer had never won. We proved no credit was owed under the signed terms and documented delivery — the reason code got the argument it actually asks for.
Won
Credit not processed · C05 · Recovered
Same reason code, same strategy, second recovery. The pattern held: matched evidence beats a generic rebuttal, and these were being conceded by default.
Figures above are from a live deployment; client and customer names are withheld. Outcomes vary by processor, reason code, and the evidence available in your stack — no one can guarantee a dispute win, and we don't. What we guarantee is that every dispute gets fought properly instead of ignored.
06 — Start here
See your number first. Free, read-only audit.
Give us a read-only Stripe key and we'll show you exactly what your offer has leaked, how many cases it represents, and which of them were winnable. No commitment, nothing written to your systems, and you keep the report either way.
What we need
A read-only Stripe (or processor) key and your client contract. That's the floor.
What it costs
Nothing. The audit is free and read-only — pricing is a conversation for the call.
What you get
Your total leak, the case count, the reason-code breakdown, and what was winnable.